This Privacy Statement explains how V Trends Retail LLP, operating under the brand name V Trendz, collects, uses, discloses and protects personal information received through our stores, website and customer-service channels.
01
What do we do with your information?
When you purchase something from a V Trendz store, contact our customer-care team, submit an enquiry or otherwise interact with us, we may collect personal information that you provide, such as your name, mobile number, email address, postal address, purchase details, feedback and enquiry information.
When you browse our website, our hosting, security or analytics systems may automatically receive technical information such as your internet protocol (IP) address, browser type, operating system, device information and pages accessed. This information helps us operate, secure and improve our website and Services.
With your permission, or where otherwise permitted, we may send you information about our stores, products, Services, offers and other updates.
02
Consent
How do you get my consent?
When you provide personal information to complete a purchase, process a payment, arrange a delivery or return, respond to an enquiry or provide customer service, you consent to our collecting and using that information for the relevant purpose.
If we request your personal information for a secondary purpose, such as marketing, we will seek your consent or provide an appropriate opportunity to decline or opt out.
How do I withdraw my consent?
You may withdraw your consent for us to contact you, or request that we stop the continued collection, use or disclosure of your information, by emailing customercare@vtrendsretail.com or writing to the Privacy Compliance Officer at the address shown below. Withdrawal will not affect processing already carried out or information that we are required to retain.
03
Disclosure
We may disclose personal information when required by applicable law, regulation, legal process or a lawful request from a government authority, or when reasonably necessary to protect our rights, customers, employees, operations or the security of our Services. We may also disclose information where you violate our Terms of Use.
04
Third-party services
Third-party service providers engaged by us may collect, use or disclose personal information only to the extent necessary to perform the services they provide, including website hosting, analytics, communications, payment processing, delivery, customer support and business operations.
Some providers maintain their own privacy policies. We recommend reviewing those policies to understand how they handle personal information. A provider may be located in, or operate facilities from, a jurisdiction different from yours; information handled by that provider may therefore be subject to the laws of that jurisdiction.
Our website may contain links to third-party websites or applications. Once you leave our website, their privacy practices and terms apply. V Trends Retail LLP is not responsible for the privacy practices or content of third-party services.
05
Security
We take reasonable administrative, technical and organisational precautions designed to protect personal information against inappropriate loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no method of electronic transmission or storage is completely secure.
07
Age of consent
By using this website, you represent that you are at least the age of majority applicable in your place of residence, or that you are the age of majority and have authorised any minor dependent under your care to use this website.
08
Changes to this Privacy Statement
We reserve the right to modify this Privacy Statement from time to time. Changes and clarifications take effect when posted on this website. If material changes are made, we may update the effective date or provide an additional notice so that you can understand what information we collect, how we use it and when it may be disclosed.
If V Trends Retail LLP or the V Trendz business is acquired, merged or reorganised, personal information may be transferred to the relevant successor or new owner so that the business can continue to provide its Services.
Kindly note
Service and promotional communications
We also reserve the right to send you service-related and promotional messages through SMS, WhatsApp, RCS, or phone calls when required, for the purpose of providing our Services, updates, offers, or important account-related information.
09
Questions and contact information
To access, correct, amend or request deletion of personal information held by us, register a complaint, withdraw consent or request more information, contact our Privacy Compliance Officer.
Privacy Compliance Officer
V Trends Retail LLP
Khasra No. 631, Bijwasan–Palam Vihar Road,Harijan Basti, Bijwasan,
New Delhi – 110061, Indiacustomercare@vtrendsretail.com+91 92666 81549